Frequently Asked Questions

A vertical wall printer is a cutting-edge technology that allows direct printing of images and designs onto walls with precision and ease. Unlike traditional paint or wallpaper, this innovative solution offers a faster, more customizable, and highly detailed alternative for interior decorators, businesses, and homeowners. Using advanced software and high-quality UV-curable inks, vertical wall printers can create vibrant, intricate designs on virtually any wall surface, turning ordinary spaces into stunning works of art. Whether for residential, commercial, or artistic applications, this technology redefines wall décor with efficiency, durability, and limitless creativity.

A vertical wall printer operates using a piezoelectric inkjet printhead, which sprays UV-curable ink directly onto the wall with precision. As the ink is applied, a UV curing lamp instantly dries and hardens it, ensuring a vibrant, durable finish in just seconds. The printing process involves horizontal wheels or tracks that move the printer side to side, while the printhead moves up and down, allowing it to seamlessly create large-format images on the wall. This advanced technology enables high-quality, detailed prints on a variety of surfaces with speed and accuracy.

Each DXonJet vertical wall printer package comes with a complete set of components to ensure seamless operation, maintenance, and high-quality printing. Standard Package Includes: ✔ Printer Structure: 2.32m total height (Printer platform: 12.2cm + 110cm + 110cm Y-axis vertical track) ✔ Printing System: 5-meter belts for smooth movement Epson DX7 170 model print head for precision printing 5 ink tanks (180ml each) with a low-level alarm system ✔ UV Curing System: 2× UV lamps with a temperature-controlled curing system ✔ Maintenance & Support: 1× pump and cleaning motor kit Spare parts package: includes dampers, cables, fiber cables, extra ink tanks, pump motor, and installation screws ✔ Software & Control: Built-in 13.3-inch touchscreen PC (8GB RAM, 256GB SSD) DXonJet Control Software & MainTop RIP Software (includes ICC profiles for color accuracy) ✔ Installation & Training: Complete set of tools for installation and disassembly Remote training via video call ✔ Warranty & Technical Support: 12-month warranty Ongoing technical support This all-in-one package ensures you have everything needed for high-quality, direct-to-wall printing, with comprehensive support for setup and operation.

While the vertical wall printer uses UV-curable ink designed primarily for two-dimensional printing, it can create 3D-like effects through image design techniques. By incorporating shading, framing, and perspective adjustments, printed images can appear visually three-dimensional on the wall. Additionally, since UV-curable ink does not absorb into the surface, layering multiple passes of white ink in specific areas can create a raised texture. This process allows for the creation of tactile 3D or 2.5D effects, adding depth and dimension to the print.

The VPJet series printers use UV-curable inks from the renowned U.S. brand Nazdar. These high-quality inks have been tested extensively in real-world applications and are known for their exceptional performance, durability, and ease of use. One key advantage of Nazdar UV inks is their low risk of nozzle clogging, ensuring smooth operation and reduced maintenance. In the inkjet printing industry, high-quality inks are essential for protecting printheads, and Nazdar inks provide optimal reliability and longevity for your printing system.

The VPJet wall printer utilizes professional RIP software, supporting multiple image formats, including JPEG, PNG, TIFF, and PDF. For the best printing results, we recommend using high-resolution images with a resolution of 200 to 300 DPI to ensure sharp, vibrant, and detailed prints. High-quality images can be sourced from professional digital cameras or created and optimized using graphic design software like Photoshop for maximum clarity and color accuracy.

At DXonJet, our philosophy is simple: We build machines that print, not machines that constantly need spare parts. The VPJet series vertical printers are engineered with high-quality, durable components, allowing for long-term use with minimal maintenance. Unlike lower-quality machines that frequently require part replacements, DXonJet printers are built for reliability and sustained performance. The only regularly replaced consumables include ink, print heads, ink tubes, and ink cartridges, ensuring continued high-quality printing without frequent hardware failures.

The vertical inkjet wall printer requires several consumable components to maintain optimal performance. These include: ✔ UV-Curable Ink – Essential for high-quality, durable prints ✔ Print Heads – Responsible for precise ink application ✔ Dampers – Help regulate ink flow and prevent clogging ✔ Ink Tubes – Transport ink from the tanks to the print heads ✔ Ink Tanks – Store the ink supply for continuous printing ✔ Pump Caps – Assist in the cleaning and maintenance process Regular replacement of these consumables ensures consistent print quality and long-term machine performance.

Maintaining a vertical inkjet wall printer is simple and requires regular care of the print head and UV lamp surface to ensure optimal performance and longevity. Key Maintenance Steps: ✔ UV Lamp Care: Regularly wipe off dust and ink residue from the UV lamp surface to maintain its maximum curing power and ensure consistent print quality. ✔ Print Head Maintenance: The key to keeping the print head in good condition is to prevent ink from drying inside. If the ink remains stagnant for too long, it can clog the nozzles. To avoid this, regularly flush out old ink and replace it with fresh ink to maintain proper ink flow and prevent blockages. ✔ Software-Assisted Maintenance: These tasks can be performed easily through the printer's software, and the entire process takes less than a minute. What NOT to Do: 🚫 Avoid unnecessary use of cleaning and moisturizing fluids. Cleaning fluid should only be used for clogged nozzles, not for routine maintenance. Moisturizing fluid is only recommended for brand-new, unused print heads. Best Cleaning Solution? High-quality ink. Using high-grade ink naturally keeps the print head clean and functioning properly. By following these simple maintenance steps, your DXonJet vertical wall printer will continue to deliver high-quality prints with minimal downtime.

The VPJet series vertical printer is designed for large-format, high-resolution printing with flexible height options: Standard Printing Height: Prints images up to 196cm (6'5") tall. Extended Printing Height: With a 100cm vertical extension pole, the printer can reach a maximum height of 296cm (9'8") for taller prints. Stability & Reinforced Design for Large Prints When printing extra-large images, stability is crucial. To prevent shaking at heights above 230cm (7'6"), the VPJet printer features: ✔ A reinforced support pole for added stability ✔ A solid aluminum base plate weighing 23kg (50 lbs) for a firm foundation Extensive testing has confirmed that the VPJet remains stable even when printing images up to 347cm (11'5"), ensuring consistent, high-quality results on large-scale projects.

As a trusted American distributor of DXonJet printers, we understand that reliability is a key concern when investing in advanced printing technology. While it’s true that many low-quality vertical wall printers from China suffer from poor design, subpar manufacturing, and lack of professional support, DXonJet is not one of them. DXonJet has been a leader in the vertical wall printing industry for over a decade, earning a reputation for high-quality engineering, precision manufacturing, and exceptional customer support. While some Chinese manufacturers cut corners, DXonJet’s commitment to innovation and reliability has made it a preferred brand among distributors and professionals worldwide. If you have concerns about quality, performance, or support, we’d be happy to discuss the advantages of DXonJet printers and why they stand out from the competition. Contact us today to learn more or schedule a video consultation.

Setting up the VPJet vertical wall printer is quick and simple, requiring just a screwdriver for assembly and disassembly. The streamlined design ensures hassle-free installation, so you can get started with minimal effort and downtime. For a step-by-step guide, watch the installation tutorial.

Yes! The VPJet series printers are designed to print on uneven surfaces with precision. The print head can extend and retract up to 10 centimeters, allowing it to adjust to variations in wall texture. Additionally, the horizontal track system helps maintain a stable, level position, ensuring high-quality prints even on imperfect or textured walls.

The VPJet vertical wall printer, equipped with high-quality UV ink and dual UV lamps, can print on a wide range of surfaces with precision and durability. These include: ✔ Plaster & Drywall ✔ Wallpaper ✔ Wood & Plywood ✔ Brick & Stone ✔ Latex-Painted Walls ✔ Clinker & Concrete ✔ Plastic & PVC ✔ Metal & Aluminum ✔ Glass & Mirrors ✔ Most Tile Surfaces This versatility allows for stunning, high-resolution prints on both smooth and textured materials, making it an ideal solution for interior décor, commercial branding, and artistic installations.

The VPJet wall printer offers adjustable printing speeds and resolutions, including 4, 6, 8, 12, and 16 passes to suit different project needs. At its maximum speed, it can print up to 3 square meters per hour, ensuring efficient, high-quality results while maintaining exceptional detail and color accuracy.

Removing a VPJet wall print depends on the surface material: ✔ Painted Walls – Simply paint over the print with 2-3 coats to cover the design, then reprint if needed. ✔ Glass & Metal – Use a scraper to remove the printed pattern. ✔ Wood – Light polishing or sanding will effectively remove the design. These methods allow for easy removal and reprinting, making the VPJet wall printer a versatile and flexible solution for any space.

Ordering the VPJet wall printer is simple. Contact us using the information below, and our team will guide you through the process: 📧 Email: sales@nationalwallart.com 📞 Phone: 631-351-9700 ✔ Get a Price List – We’ll provide a detailed price list with different package options. ✔ Personalized Assistance – Our sales team can walk you through the options via video meeting or phone call to help you choose the best package for your needs. ✔ Invoice & Payment – Once you’re ready, we’ll issue a Pro-forma invoice to complete your order. Reach out today to learn more and get started!

The VPJet series wall printer is designed for global compatibility, supporting a voltage range of 110V to 240V. For customers in the United States, this means the printer will operate seamlessly on standard 110V outlets. Additionally, we provide the appropriate power plug based on your location, ensuring easy setup and hassle-free operation right out of the box.

No, we offer one ultimate model to ensure our customers receive the best performance, reliability, and ease of use. Instead of multiple variations that may cause confusion, we focus on delivering a high-quality, all-in-one solution that meets all wall printing needs.

As an authorized distributor of DXonJet printers, we ensure that every customer receives proper training for seamless operation. If you purchase a VPJet wall printer from us, we provide local training and support to get you up and running quickly. Additionally, you'll have access to: ✔ A detailed user manual for easy reference ✔ Comprehensive video tutorials to guide you step by step Our goal is to make sure you feel confident and well-equipped to operate your printer efficiently. Need additional support? We're just a call or email away!

As a DXonJet distributor, we offer lifelong technical support at no additional cost to ensure your VPJet wall printer continues to perform at its best. How We Support You: ✔ Direct Engineer Assistance: Get fast troubleshooting via WhatsApp video call for real-time issue resolution. ✔ Online Ticketing & Email Support: Submit a support request on our website, and our engineers will respond via email or WhatsApp within 12 hours. ✔ No Extra Fees: All technical support is included, with no hidden costs or extended service charges. Our dedicated support team is always available to keep your wall printing operation running smoothly.

We offer a 12-month parts warranty starting from the date you receive your VPJet wall printer. We do not offer full refunds.

The VPJet vertical wall printer has a total weight of approximately 90 kg (198 lbs). When including the five ground tracks, the weight increases to 120 kg (265 lbs). For easy transportation, the printer is designed to be quickly dismantled into just five main parts. The heaviest component weighs less than 25 kg (55 lbs), making it manageable to move and reassemble without hassle.

Based on our experience, a single set of ink can be used for both printing and routine printer maintenance. On average, one full set can print approximately 200 square meters (2,150 square feet) of images, depending on ink coverage, resolution settings, and surface type.

Based on practical experience, including ink usage for printing and routine maintenance, the estimated cost to print one square meter (10.76 sq. ft.) is approximately $2 USD. For reference, this translates to about $0.19 per square foot, though actual costs may vary based on ink coverage, resolution settings, and surface material.

Yes! The VPJet wall printer uses high-quality UV-curable inks designed for long-lasting durability. ✔ Indoor Lifespan: Prints last at least 10 years on indoor walls. ✔ Outdoor Lifespan: Prints remain vibrant for at least 3 years outdoors. When coated with a UV-protective sealant, durability extends up to 5 years. ✔ Resistant to the Elements: The ink is waterproof, scratch-resistant, and UV-resistant, ensuring your designs stay bold and intact even in challenging environments.

The VPJet UV wall printer operates with two essential software programs: ✔ RIP Software – Handles image processing and color management for high-quality prints. MainTop RIP Software or FlexiPrint RIP Software ✔ Control Software – Manages printer operations, settings, and execution. DXonJet GUI Software Together, these software solutions ensure precise color reproduction, efficient printing, and seamless user control.

The VPJet wall printer offers two easy ways to operate and control printing: 1️⃣ Built-in Computer – The printer comes with an integrated computer preloaded with all necessary software, allowing direct control and seamless printing. 2️⃣ Wireless Connectivity – You can also wirelessly connect to the printer using a tablet, laptop, or PC, giving you flexibility and remote access for managing prints. Both options provide a user-friendly experience, making it easy to operate the printer efficiently.